Shipping policy

Shipping & Delivery Policy

At Secondhand Hope, every piece is a little different—and that means getting it to you may look a little different, too. We offer shipping on eligible items, local delivery for larger pieces, and scheduled warehouse pickup.

Shipping

Smaller items that are eligible for shipping can be shipped within the United States. Available shipping options and costs will be displayed at checkout.

Please allow approximately 3–5 business days for order processing before your item ships. Once your order is on its way, you'll receive tracking information when available.

Because many of our items are vintage, antique, pre-owned, fragile, or one-of-a-kind, we take extra care when packing orders for shipment.

Local Delivery

Furniture and other oversized items that cannot be shipped may be eligible for local delivery throughout the Greater Philadelphia area.

Delivery availability and pricing depend on the size of the item and delivery location. Any applicable delivery charge will be communicated before delivery is confirmed.

Someone must be available to receive the item at the scheduled delivery time. Customers are responsible for making sure purchased items will fit through doorways, stairways, elevators, hallways, and other areas required to complete delivery.

Warehouse Pickup

Local customers may choose free warehouse pickup for eligible purchases.

Our warehouse is not a retail storefront and is not open for walk-in shopping. All pickups must be scheduled in advance.

Once your order is ready, we'll contact you with pickup instructions and scheduling information.

Customers picking up furniture or oversized merchandise are responsible for bringing an appropriately sized vehicle and any additional materials or assistance necessary to safely transport their purchase.

One-of-a-Kind Items

Most Secondhand Hope inventory is secondhand and one-of-a-kind. Once an item is purchased, it may no longer be available.

Please review all product photos, descriptions, measurements, and condition information carefully before purchasing. Vintage and pre-owned pieces may show normal signs of age, wear, or previous use—we think that's part of what makes them worth saving.

Shipping Damage

If an item arrives damaged during shipment, please contact us within 48 hours of delivery and include clear photographs of the item, packaging, and any visible damage. Please keep all original packaging while we review the issue.

Questions?

Not sure whether an item can be shipped, delivered, or picked up? Contact Secondhand Hope before purchasing, and we'll help you figure out the best way to get it home.

Good things deserve another life—and we want to make sure they arrive safely for the next one.